MyMacca's® Mobile Ordering FAQs



 

Mobile Ordering

Q: What is Mobile Ordering?

A: Mobile Ordering allows you to order ahead via your mobile phone. You also browse the menu, save your favourite meals and restaurants, get access to exclusive deals and MyMacca’s Rewards. Plus, you can view your Order History and find comfort in secure payment processing. 

Q: Where is Mobile Ordering available?

A: Mobile Ordering is available via the MyMacca’s Mobile Ordering app in all participating McDonald’s restaurants in Australia.

Q: How do I know if Mobile Ordering is available in my area or at my favourite Maccas?

A: All participating McDonald's restaurants will appear in the MyMacca’s App, and will allow you to Place an Order, and Check-in to confirm your order in the app. Please make sure you turn on your phone location services, so that we can show you all of the available features in the App.

Q: What menu items are available for MyMacca’s Mobile Ordering?

A: Many of our restaurants are operated by independent franchisees, so some menu items vary by restaurant and time of day. On top of this, some items are not yet available via Mobile Ordering. You will be happy to know that all of our McClassics® are on the menu. And our most popular snacks and treats are easily found in the menu. We are always working to add more items to our menu, so please keep an eye on it.

Don’t see something you thought you would? The menu items will be displayed based on the selection you make to view either our Breakfast, Regular or Overnight menu.

Q: How do I search for menu items?

A: Visit the menu and use the Search field at the top of the page, then type the item name or keyword into the search bar to find what you’re looking for.

Q: Is there a minimum number of items I need to order?

A: No, you can choose and order just one single menu item, or you can bulk up your order with customised meals for your family and friends.

Q: How do I order an Extra Value Meal on the Mobile App?

A: When you select a McDonald’s burger, McWrap®, salad, Hotcakes or McMuffin®, the ‘Item Only’ option will be selected by default. To order a meal, you will need to select a Small Meal, Medium Meal or Large Meal option via the buttons on the product display page. You can also choose to ‘Make it a Meal’ when you’re viewing the item and your order in the Cart, which will return you to the product display page so you can select the meal size you want.

Q: Can I change my Order?

A: Yes, you can add or remove items from the Cart before you Place your Order and before you Check-in at a participating McDonald’s restaurant. Simply Edit your order in the Cart and make necessary changes.

Q: Can I cancel my Order?

A: There is currently no ‘cancel’ function after you have placed your order; however, your purchase is not officially made and your payment card is not charged until you Check-in at the restaurant where you’re ordering and picking up the food. So, you can empty your Cart at any time before you Check-in at your selected a participating restaurant.

Q: How many orders can I send to McDonald’s restaurants at a given time?

A: You can send only one Mobile Order at a time, and you can only send one order to a participating restaurant at a time.

Q: How do I complete and pick up my order?

A: When you arrive at your selected participating McDonald’s restaurant, you will need to Check-in to finalise and pay for your order. When you Check-in with your preferred pick up method, your order is completed at the participating restaurant you choose and your payment card is charged. Make sure you only Check-in when you are at the restaurant or in the carpark, and make sure your phone’s location services settings are turned on.

Q: Can I send my order to a restaurant now and pick up at a later time?

A: Yes, but your order will not be officially confirmed and prepared at the restaurant until you Check-in at the restaurant. Once you have Checked-in and officially finalised your order via the app, your Order Code will be valid for 2 hours from the time you confirmed it. 



Cashless Mobile Payment

Q: Why was my order total updated?

A: Updated order totals at Check-in can result from unavailability of certain products, changes in price, taxes or other fees required by law due to your arrival at a different participating restaurant than you originally selected or a different time. Many of our restaurants are operated by independent franchisees, so some menu items vary by restaurant and time of day.

Q: What type of payment cards can I register to use with Mobile Ordering?

A: You can register your Visa, Mastercard and Amex. Other forms of cashless payment will be coming soon.

Q: Does McDonald’s charge me to register a payment card to use with Mobile Ordering?

A: No, McDonald’s does not charge for card registration. When you register a payment card to use with MyMacca’s Mobile Ordering, McDonald’s third party provider sends an authentication request to your payment card issuer. This request may be reflected as a temporary transaction on your account. For most card brands, this is a temporary $0 transaction; however, use of some payment card brands may reflect a temporary $1 transaction that is subsequently reversed. Each card issuer and payment card brand is different, so please check with your payment card issuer for more information.

Q: How to do I add, remove, and edit payment card information?

A: You can only add or remove payment card information from the My Account and Checkout screens. To add a payment card, simply enter details as prompted on the form and click ‘Save.’ To remove a payment card, visit the payment methods screen in the My Account section and swipe left on the card you want removed. At this time, we do not allow editing of payment card information, so if you’ve made a mistake, you’ll have to delete it and then add it again.

Q: When is my payment card charged?

A: Your payment card will not be charged until you Check-in at the participating restaurant to complete your order and pick up your food. The app displays a ‘processing payment’ message when this is being confirmed.

You will be emailed a receipt of purchase, to the email you provided on your MyMacca’s account.

Q: Who charges my payment card when I complete an order?

A: The McDonald’s restaurant that completes your order is the merchant of record.

You will be emailed a receipt of purchase, to the email you provided on your MyMacca’s account

Q: What if I have an issue with a payment or want a refund?

A: Please contact your bank if you have any questions about charges reflected on your payment card statement (i.e., errors, duplicate charges, etc.). To dispute a McDonald’s transaction for a duplicate charge on your debit or credit card, you need to follow-up with your bank or credit card provider and they will research and take the appropriate action.

Also, please be sure to view the receipt we emailed you after your purchase.

Q: How do I get a receipt for my order?

A: You will receive an email receipt of your order upon successful completion of your order and transaction. On occasion, you may also receive a printed receipt from the McDonald’s restaurant in addition to the email receipt.

Q: Why is my email receipt different from my order?

A: If you make any changes or modifications to your order in the restaurant, you may receive an updated printed receipt that reflects your changes or modifications.

Q: Are the prices in the Mobile App the same for all restaurant locations?

A: Prices vary by participating restaurants. Many of our restaurants are operated by independent franchisees, so some menu items vary by restaurant and time of day.

Changes in products, pricing, taxes or other fees required by law can result from your Checking-in at a different participating restaurant than you originally selected when you created your mobile order. Changes can also result from the unavailability or outages of certain products, changes in price, or other reasons.

 



MyMacca's Favourites

Q: What account info can I access in the MyMacca's Mobile Ordering App?

A: You can access your provided personal information (name, email, password and postcode) via the My Account screen, and your payment information, past orders, and favourites (menu items, orders and restaurants).

Q: Can I save or favourite my orders, menu items and local restaurants?

A: Yes, you can favourite your orders, items from our menu, and favourite McDonald’s restaurant locations.

Q: Can I reorder my most recent order?

A: Yes, you can reorder items from your recent order.

Q: Is KJ info available in the App?

A: Yes, kJ info is listed with menu items throughout the app and displayed with your Order.

Q: Are all McDonald’s promotions available in the Mobile App

A: No, unfortunately not all promotions are available in the MyMacca’s Mobile Ordering app at this time.

Q: Can I add a deal to my Mobile Order?

A: Yes, you can add a MyMacca’s Mobile Deal to your Mobile Order. Simply view the deal and select ‘Add to Mobile Order’. Alternatively, ‘Add to Code’ will allow you to redeem the deal while you’re completing a Kiosk or Drive Thru order.



Notifications & Error Messages

Q: Why am I seeing an error message about my payment card?

A: If your payment card is declined or if there is another issue with your payment card, you will receive an error message when you Check-in. If this happens, you can add another card.

For further information about the status of your card, please contact your financial institution.

Q: What happens if an item I selected is unavailable when I try to Place my Order?

A: If any item in your Cart is not available, you will receive a notification when you Check-in so you can make any necessary changes.

Q: Why am I being notified about a price change to my order?

A: Pricing varies by participating restaurants, so if you sent an order to one participating restaurant and decide to Check-in at another participating restaurant, you’ll receive a notification of any price changes.



Location Services

Q: What are Location Services?

A: Location services is a setting in the MyMacca's Mobile Ordering app that lets us know when you are in the vicinity of your order location, so we can start to prepare your order. You have choices as to location services: “Never”, “While Using the App”, or “Always”. If you choose “While Using the App” or “Always”, McDonald’s will use your current location.

Q: Why should I turn on Location Services?

A: If you choose “While Using the App” or “Always”, McDonald’s will use your current location to locate nearby restaurants. This setting is key to placing and picking up a correct order.



Feedback/Contact Us?

Q: How can I provide feedback on my Mobile Ordering experience? How can I contact McDonald’s?

A: www.mcdonalds.com.au/feedback-form



MyMacca's Rewards

Q: How do I join MyMacca's Rewards?

A: Easy! Download and sign up to the MyMacca’s app via Google Play or the Apple App Store. Once signed in, read and accept the Terms and Conditions and set your location to access MyMacca’s Rewards. Once you’ve signed up, you can start earning! You’ll even notice your name displayed in drive thru menu boards and on kiosks when you start using your code.

Q: I already have the MyMacca’s app, what does this mean for me?

A: From March 3rd 2022, you will need to accept the new terms and conditions, you will be prompted to do so when you open the app. Accepting the T&C’s enables you to opt into the Loyalty program. The loyalty program is designed to reward your purchases. Once you have opted in, that’s it. You will automatically earn points on your food purchases made in the app.

Q: What happened to my existing McCafé® Rewards and punches I have already earned?

A:  McCafé® rewards is now part of MyMacca’s Rewards, which means you’ll be rewarded for just about everything you purchase, including your favourite McCafé® drinks! We’ll turn all your coffee punches into points when you sign up, so you won’t lose a thing.

Note, if you already have existing free coffee(s) through McCafé® Rewards, then those free coffee(s) will be rewarded in MyMacca’s Rewards (and it will appear in your rewards up to 30 minutes from when you join. You’ll have until the 31st December 2022 to redeem. After that your existing McCafé® rewards will expire.

Q: Is there a limit to how many points I can earn?

A: Yes, you will reach an earning cap after 20 transactions or 30,000 points, which ever occurs first; (which includes both earning transactions and redemption transactions) in a rolling 24-hour period.

Q: How do I earn points?

A: Earning points is easy! Simply download the MyMacca’s app and present your MyMacca’s Rewards code before ordering in-restaurant or collect points automatically when you order on the app. At this time, you can’t earn points with a delivery order.

Q: Can I earn points with Delivery orders?

A: At this time, you can't earn points with a delivery order.

Q: How much are points worth?

A: $1=100 points. That means you’ll receive 100 points for every dollar you spend on eligible purchases. You can start redeeming your MyMacca’s Rewards once you have 2500 points.

Q: If my order if less than $1 will I still earn points?

A: Yes! For all eligible items, you’ll still earn points on the cent. That means, if your order total is $3.75, you’ll earn 375 points.

Q: Do my points expire?

A: Nothing lasts forever, but you’ll have plenty of time to save up for your rewards!

Your points will expire on the first day of the month, after 12 months from when points were first earned. ​ ​For example if you earn points on January 8th 2022, those points will expire on February 1st 2023. This gives you plenty of time to redeem your points.

We’ll give you a heads up 10 days before your points expire.

Q: Can I share or transfer my points?

A: Your MyMacca’s Rewards points are yours alone! Unfortunately, you can’t share or transfer them.

Q: I made a purchase but my points aren't there - can you help?

A: Of course! We’re always happy to help. It can take up to 30 mins for your points to appear on the app. If you still don’t have your points after 30 mins, follow these steps to contact us in the app:

Select 'More'
Select 'Careers, Contact & Legal'
Select 'Contact Us'
Enter your comments regarding your order, including your order number, subtotal and if there’s any reason you think you might be missing points (e.g. forgot to scan)

Q: What are Bonus Points?

A: Bonus points are additional points you can unlock to get to your reward even faster! Check ‘Rewards & Deals’ on the MyMacca’s app and scroll down to discover available bonuses. Remember to unlock your bonus and make a qualifying purchase to get your bonus points. Bonus points will automatically be added to your account once you have made a qualifying order.

Q: Do I have to share two codes if I want to redeem a reward and earn points in the same transaction?

A: Nope! You only need one code per transaction. This means you can earn points and redeem rewards in the same order.

Simply share your code to redeem your free item and you’ll automatically earn points on every dollar you spend on eligible items. The same is true for any codes you use on your order, which means you can earn on every dollar spent on eligible items while collecting points for your next feast.

Q: Are there any purchases that don't qualify for points?

A: You can earn points on all food and beverage items. This means non food and beverage items won’t attract points. You also won’t be able to earn points on donations to Ronald McDonald House Charities (including roundups), and the purchase of Ronald McDonald House items or products like Silly Socks.

McDelivery and delivery fees will be excluded from earning.

Q: Can I access MyMacca's Rewards on a different device?

A: Yes, you can! Simply log into your MyMacca’s account and all your rewards will still be there.

Q: Can I get more than one reward at a time?

A: Yes! If you have earned enough points, you can redeem multiple rewards in the same order. However, you won’t be able to redeem two of the same items. For example, you won’t be able to redeem two Cheeseburger rewards in the same transaction, but you can redeem a Cheeseburger and a dessert reward.

Q: How do I redeem a reward I've earned?

A: When you’ve earned enough points, you’ll be able to redeem a range of rewards!

To redeem with Mobile Ordering:
- Open the app and select 'Rewards & Deals'
- Find the item you want to redeem
- Select 'Add to Mobile Order'

To redeem in-restaurant:
- Open the MyMacca’s App and select 'Rewards & Deals’'
- Find your reward and select 'Add to Code'
- Provide your one-time code at the start of your order at the Drive Thru, Kiosk or Front Counter.

At this time, you can’t redeem a reward with a delivery order.

Q: Can I change or customise my reward items?

A: Yes, you can! Feel free to customise your ingredients, like adding on extra ingredients. If you incur any additional charges on your ingredients or customisation, you’ll also earn additional points! 

Q: Are there choices on items that I can redeem within MyReward's choices?

A: Yes

Items eligible for a choice with 2500 points include:
• A choice of any size McCafé® beverage, excluding Frappes and any other limited time only McCafé® beverages.
• A choice of any small soft drink

Items eligible for a choice with 5000 points include:

• A choice between a Bacon & Egg McMuffin® or Sausage & Egg McMuffin® or Sausage McMuffin®. These rewards are only available from 4am until 12pm.
• A choice of either an Oreo McFlurry® or M&M MINIS® McFlurry. At this time, limited time only McFlurry® flavours are excluded from rewards.

All redeemable rewards exclude limited time only products that relate to the category of rewards.

Q: How do I set my location?

A: There are a few ways you can set your location in the app.

1 - Select the restaurant you would like to place your order at.
2 - Order using the same restaurant you last ordered at.
3 - Select your closest restaurant.

Be sure that your location services are switched on:

Location services is a setting in the MyMacca’s app that lets us know when you are in the vicinity of your order location, so we can start to prepare your order. You have choices as to location services: “Never”, “While Using the App”, or “Always”. If you choose “While Using the App” or “Always”, McDonald’s will use your current location.

If you choose “While Using the App” or “Always”, McDonald’s will use your current location to locate nearby restaurants. This setting is key to placing and picking up a correct order.

Q: I already have the app. Where can I find MyMacca's Rewards?

A: Already have the MyMacca’s app? No worries. If you’re ordering, you’ll see new Terms and Conditions. By accepting these, you’ll be able to access MyMacca’s Rewards. Before placing your order, make sure your location is set to the restaurant in which you wish to place your order. 

Q: What if I forgot to provide my code?

A: No worries! If you’ve placed an order in-restaurant or via Drive Thru, take these steps to contact us on the MyMacca’s app:

1. Select 'More'
2. Select 'About, Contact & Legal'
3. Select 'Contact Us'

Enter your comments regarding your order:

- including your order number + restaurant ordered at + Subtotal and if there’s any reason you think you might be missing points (e.g. forgot to scan)

Q: Where are the terms and conditions?

A: You can access MyMacca’s rewards’ Terms and Conditions by visiting our Terms and Conditions page here.

Q: Redeeming your code in Drive Thru?

A: Use your own judgement when using rewards and take care of your personal safety. Never use your phone while driving.

Q: What happens if I delete my MyMacca's account?

A: If you delete your MyMacca’s account, then your account will permanently be deleted. Any points, offers or rewards earned will also be lost and will not be able to be recovered.

Q: Where can I find my points?

A: You can check your points balance, history and what rewards you’ve earned in the Rewards & Deal section of the app. ​Your points balance will typically update within 30 minutes.

Q: What happens if my reward redemption didn't go through?

A: Once you select a reward and exchange your points for it, the number of corresponding points will be deducted from your MyMacca’s Rewards account. The reward will then be displayed in your bag (if you have selected “Add to Mobile Order”) or displayed in a code (If you have selected ‘Use Restaurant Code’). The reward will temporarily remain in your bag or displayed in a code until you redeem it for a product. If you redeem it, but the transaction fails to complete, don’t worry because your reward will be found in the “Ready to Redeem” section of MyRewards within the MyMacca’s app. Be quick to redeem it though, because it will only stay there for 14 days after which time it will expire.

Q: I downloaded the MyMacca's Mobile Ordering app, but do not see any deals.

A: You must be registered within the app and be in a participating market in order to see deals. Make sure your location services are turned on by going to your device settings. You can turn on location services by going to your device settings and locating the McDonald’s app.

Also, once you register it may take up to 20 minutes for all deals to first show up in your app.

Q: Can I use the MyMacca's Mobile Ordering or deals outside of Australia?

A: No, the MyMacca's app and associated deals are only available at participating restaurants in Australia.

Q: Where will my deals appear within the app?

A: Your deals will appear within the “Rewards & Deals” section of the app. 

Q: How many deals can I redeem at one time?

A: You can only redeem one deal per person per order. There is also a limit of one account per customer.

MyMacca's Account Info

Q: Why do you need my email address?

A: Having a confirmed identity for app users will allow McDonald’s to better serve our customers and deliver personalised deals. It is also a security measure to reduce fraud.

If you are signed up to receive McDonald’s Emails, we will also use your email address to communicate with you regarding the app, events, promotions, MyMacca's Rewards, how we make our food, and what we’re doing to give back.

Q: Should I use the same email address on multiple devices?

A: Yes, you should use the same email on multiple devices. Once a deal is redeemed on one device it will be marked as redeemed on all devices, via your MyMacca's account.

Q: How do I remove the app from my phone?

A: We hope you never need to delete the MyMacca’s Mobile Ordering app, but if you do, here’s how… iPhone® users: hold your finger over the app until the “x” appears, then tap the “x” to remove the app from your phone. Android™ users: select Settings -> Manage Applications -> Downloaded. Choose the McDonald’s app and press Uninstall. On some devices, such as the Google Pixel, you can also hold the app icon and drag it into the trash can.

Note: Removing the app from your phone does not delete your MyMacca's account with McDonald’s.

Q: How do I delete my account?

A: We hope you don’t want to! But if you do, just launch the app and access the MyMacca's Account screen from the Menu. When your Account screen has loaded, scroll down and select Delete Account. We hope this isn’t goodbye…

Q: How do I update my name?

A: Launch the app and log in if you aren’t already. Access the MyMacca's Account screen from the Menu. From here, view and edit your first and last name.

Q: How do I change my password?

A: Again, go to the MyMacca's Account section within the Menu. From here, you can change your MyMacca's password.

Q: How do I change my postcode?

A: You guessed it – access the MyMacca's Account section from the Menu. From here, you can change and update your postcode.

Q: How do I make the McDonald’s Wi-Fry work for the app?

A: If you have not connected to McDonald’s Wi-Fry in the past, choose our Free Wi-Fry from your Wi-Fi options and click “Get Connected” when the Web Page appears. If you have connected to our Wi-Fry in the past, your phone will automatically try to connect you to the McDonald’s Wi-Fry at a restaurant. Double check that you are connected to McDonald’s Wi-Fry, and then open your phone’s Internet browser (e.g. Safari, Chrome) and go to any web page. From there, you will be presented with a McDonald’s web page. Click “Get Connected” and you’re all set! Remember, you can also use your phone data to use our app. Make sure to turn off Wi-Fi in your phone settings to make sure you are only using your phone data.