Promotions

Surprize Fries 2024 FAQs

March 13, 2024

I already have the McDonald’s app, what does this mean for me?

From 11th March, Surprize Fries will be live on the MyMacca’s app. If you go to the Surprize Fries page on your app, you will be promoted to register and accept the terms & conditions. After registering & accepting the T&C’s, you can play Surprize Fries from March 13th.

How can I Sign Up?

Log in to your existing MyMacca’s account and tap on the prompts inside the MyMacca’s App to launch Surprize Fries. If you do not have a MyMacca’s account, then follow the prompts to create a MyMacca’s account, log in, and then navigate to the Surprize Fries game at Macca’s.

Do I have to Sign Up to participate in the promotion?

Food prizes won from peeled game Plays can be redeemed at any participating Australian McDonald’s restaurant. Double Play & redemption of Non-Food prizes, plus entry into the Second Chance Draw requires you to download the MyMacca’s App and create a MyMacca’s account.

Is the MyMacca’s App free?

Yes, you can download the MyMacca’s App free of charge from the Apple App Store or Google Play Store.

What phone or minimum system requirements is needed?

The minimum system requirements for the Application are iOS 15.0 or above (for Apple devices) and Android 8.0 or above (for Android devices). It is important to note that for some older phones, whilst the software version is above iOS 15.0 or Android 8.0, the device hardware may not support all functions of the Application.

Can I swap my prize for something else?

No. Prizes are not transferable or exchangeable and cannot be taken as cash. Prizes must be taken as offered and cannot be varied.

Can I redeem Food prizes via McDelivery®?

Unfortunately, Food prizes cannot be redeemed through McDelivery®.

How do I redeem Non-Food prizes?

These prizes cannot be claimed at McDonalds restaurants. Entrants must register and claim them through the Surprize Fries section on the MyMacca’s App.

What happens to my physical or digital game Plays if I do not make a prize claim during the promotional period?

Instant win Non-Food prizes that are not claimed within the promotional period will be forfeited.

Do I need to retain my physical game Plays to claim a prize?

Yes, it is important that you keep your physical game Play(s) as you will require them to make a prize claim in the 2024 Surprize Fries promotion. All major prize winners are subject to verification by the Promoter.

Can I transfer, sell, swap, or trade my physical game Plays?

No. All game Plays cannot be transferred by you, to any other person, whether by gift, sale, or otherwise. Game Plays that have been transferred are invalid and therefore, a prize claim that includes any game Plays that have been transferred are invalid.

What is the Second Chance Draw and how do I enter?

You are able to enter the Second Chance Draw by scanning in all of your tickets. The more tickets you scan into the app, the more automatic entries will go into the draw for you. All unclaimed prizes valued at over $100 will be entered into the draw which will take place on 21st May 2024. If any prize(s) in the Second Chance Draw remain(s) unclaimed by 3rd August 2024, the Promoter will conduct a further draw at the same time and place as the Second Chance Draw on 22nd August 2024. All winners will be notified in writing.

Where can I see all the Prizes?

For a list of prizes in the 2024 Surprize Fries promotion, please visit https://mcdonalds.com.au/surprizefries and check the terms and conditions link.

Who can participate in Surprize Fries?

The promotion is open to Australian residents aged 15 years and older as at the time of entry. If you are aged less than 18 years old, you must obtain the consent of your parent or legal guardian to enter the promotion.

What happens with the details I provide?

Participants are required to accept the following privacy collection statement during registration for Surprize Fries:
McDonald's Australia Limited (ABN 43 008 496 928) (McDonald's) collects personal information in this platform so that you can participate in the promotion and we can contact you, administer the promotion, manage our relationship with you, provide you with products, services and information, develop and improve our services, obtain feedback, and for purposes otherwise required or permitted by law. By entering, you agree that McDonald’s may collect and use your personal information to enter the promotion & award prizes. Your information may be shared with our related bodies corporate, franchisees, suppliers, promotional partners, trusted third parties (included but not limited to authorised dealers for select prizes, data servers, and email providers) and parties otherwise required or permitted by law, in Australia or overseas countries which may include the USA, Japan, Malaysia, & Singapore. Failure to provide personal information may mean you are unable to enter the promotion, access certain content, products or services. Our Privacy Policy contains information about: (i) how you can access and correct your personal information; (ii) how you can lodge a complaint; & (iii) how a complaint will be handled. You may contact us via email: privacy@au.mcd.com or post (Attn: Privacy Officer), PO Box 392, Pennant Hills NSW 2120.
If you opted in for receiving information, promotions, and offers from McDonald's while downloading or creating your MyMacca’s account, your details may also be used to contact you.

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