Managing your account

What to do if my email domain is no longer available

August 31, 2023

Is my email affected?

You might be facing a situation where your email address is no longer active, valid, or accessible due to various reasons. For example, certain email service providers might have decided to discontinue their email domain service. Alternatively, you might find yourself locked out of your email account, resulting in a loss of access. If any of these situations apply to you, please be aware that the information here is important for you.

What Does This Mean for Me?

If your email address is no longer valid, you will lose access to the exclusive benefits you've been enjoying from Macca’s®. These benefits include but not limited to:

  • Participating in MyMacca’s® by:
    • Placing orders through the MyMacca’s App
    • Earning points on your spending, including McDelivery® orders via the MyMacca’s app
    • Redeeming rewards, including birthday rewards
    • Unlocking bonus point offers
    • Accessing exclusive weekly deals, personalised deals
    • Taking part in Macca’s competitions. 
  • Having access to communications, notifications, and important updates to stay informed about Macca’s.


Promotions & Competitions

If you have participated and won prizes in promotions such as Monopoly or Win Free Coffee for a Year, it's crucial to note that we will not be able to contact you for your prize if your email address is not active. An active email address is necessary to participate in such competitions and claim your prizes.


What Happens to My Existing Points, Rewards, and Deals?

Any points, deals, or rewards you have earned or accrued will unfortunately be lost and cannot be recovered. To avoid losing out, we recommend utilising any rewards, deals, and offers associated with your account before it becomes inactive.

What Do I Need to Do?

If your email address is no longer valid, you won't be able to update it. Your best course of action is to create a new MyMacca’s account using a valid and active email address. To find out how to create a new account, click here.

If you're unsure about the status of your email address, please contact your email service provider. For any other questions related to your MyMacca’s account, our customer service team is available to assist you. You can reach out to them here.

We understand that the discontinuation of email services can be inconvenient, but we're here to help you smoothly transition to a new account so you can continue enjoying all the benefits Macca’s has to offer. 

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