August 27, 2025

Q: What’s changing with the MyMacca’s ordering experience?

A: A new feature is coming that will allow you to get your food faster and fresher at front counter when you order and pay in the MyMacca’s app. This update means you will now select the restaurant you’ll be visiting prior to placing your order, and as you get close to the restaurant we’ll start prepping the order so it’s fresh and on time for your arrival.

As a MyMacca’s customer you will have a dedicated Mobile Order Pickup point at the front counter in restaurant for you to collect your order from.
 

Q: Will I still be able to earn Reward Points for my order?

A: Yes! All eligible MyMacca’s orders will receive reward points. You can also still redeem eligible Rewards, Deals, and Bonus Points.
 

Q: Can I change or cancel my order once its placed?

A: You can cancel an order using the "Cancel Order" button in your order details on the app. However, if your order has started being prepared (usually within around 5 minutes of the restaurant), you won't be able to cancel your order.
 

Q: What happens if I go to a different restaurant than I selected when placing my order? Can I pick up there?

A: We are unable to change your pickup restaurant after you have placed your order in the app. Make sure to double-check the selected restaurant before you submit your order.

If you visit a different restaurant, you have two options:

1. You can cancel your original order using the “Cancel Order” button in your order details. After cancelling your order, you can re-order your meal at the new restaurant and pay again. Remember to provide your loyalty code to earn points with the new transaction.
2. Head to the restaurant selected in the app. That restaurant will already have your order and payment.

Q: What happens if I never check in or pick up my order?

A: You have the option to cancel your order using the "Cancel Order" button in your order details as long as it has not started being prepared. If you don’t come to pick it up the order will be cancelled in 60 minutes. If the payment is processed, please contact the restaurant where you purchased your order or our customer service team.