FAQ

When does the promotion start and finish? 

The Monopoly Game at Macca’s® promotion begins on Wednesday, 1st September 2021. The promotion officially ends on Tuesday, 19thOctober 2021, and the last date to redeem any prizes is Sunday, 24th October 2021. 

Where is the Monopoly App? 

This year, customers can play The Monopoly Game at Macca’s® within the mymacca's® app. 

The minimum requirements for the app is:

  • iOS 11.0 or above for Apple devices (iPhone 5s and above, iPad Air and above)
  • Android 6.0 or above for Android devices (Galaxy S5 and above and all Google Pixels)

How do I redeem a prize? 

All tickets should be scanned into the mymacca's® app to ensure entry into the Second Chance Draw. Instant Win Food Prizes can be redeemed in store, but all other prizes must be redeemed via the app.

Who do I contact if I am having trouble? 

You can seek further assistance aside from this FAQ page by filling out the Monopoly contact form for Monopoly Customer Support at this link: 

https://mcdonalds.com.au/monopoly-contact-us

Please note that this team is available to assist Monday-Friday from 8:00am to 5:30pm AEDT on business days, and queries will be responded to during this timeframe. 

Who can play/win? 

Only legal residents of Australia over the age of 14 years can play. Managers, crew and their family members are not permitted to play ‘Monopoly’. For partner prizes, if the winner is less than 18 years his or her parent / legal guardian must claim the prize on his or her behalf.

Where can I find Terms and Conditions? 

The official Terms and Conditions can be found at www.mcdonalds.com.au/monopoly

What is the Second Chance draw and how do I enter? 

You are able to win in the Second Chance Draw by scanning in all of your tickets. The more tickets you scan into the app, the more automatic entries will go into the draw for you. All unclaimed prizes valued at over $100 will be entered into the draw which will take place on 3/12/2021 at 6/3 Central Ave, Thornleigh NSW 2120.

What should I do if I have not received a ticket for an Eligible Product?

You can seek further assistance by filling out the Monopoly contact form for Monopoly Customer Support at this link: 

https://mcdonalds.com.au/monopoly-contact-us

Please note that this team is available to assist Monday-Friday from 8:00am to 5:30pm AEST on business days, and queries will be responded to during this timeframe